Last updated: August 2026
We want every order to work. Because our products are digital and delivered instantly (panel logins, activations, credits and recharges), the policy below explains when refunds and replacements apply.
Please confirm your device, server name and the exact details (MAC address, serial number or reseller username) on WhatsApp before paying. Getting these right avoids almost all issues.
If an activation, recharge or panel does not work as described, contact us on WhatsApp straight away. We will first try to fix it - re-activating, re-issuing, or troubleshooting the setup with you.
If we cannot make the original order work and the fault is on our side, we provide a free replacement (for example a new code or a corrected activation).
A refund is offered when an order cannot be delivered and cannot be replaced, and the fault is on our side. Refunds are sent to your original payment method (JazzCash, Easypaisa or bank).
We cannot refund when: incorrect details were provided by the customer; the device or internet connection is the cause; a third-party server or app has an outage, changes its channels, or is blocked; or the product has already been used or activated successfully. Buyer change-of-mind after successful delivery is not eligible.
Message us on our contact page or WhatsApp at +92 345 3054925 with your order details and a description of the problem. We aim to resolve every request quickly and fairly.
This policy works alongside our Terms & Conditions.